If you can find comparable products and/or services of the same quality, supplied on the same basis and at a price less than ours, we will credit the difference.

We really do believe that we offer unbeatable value for money.

Unfortunately, it is all too easy for less scrupulous companies to give the impression of providing comparable products and/or services of the same quality, that are supplied on the same basis. This is often not the case however.

Learn more about helping to ensure the integrity and competence of your supplier in our guidance sheet on "Fire Trade Cowboys". Learn the difference between slick sales patter and good effective promises in our guidance sheet on "Slick Language - Spotting the Spin".

Still Think it's a Better Deal and Want to Make a Claim?

We strive hard to maintain our unbeatable value for money. However, if you've got a valid claim under our price promise we want to know about it and put the situation right!!

Simply run through our checklist below and contact us to provide the documentation requested. Assuming the information checks out we'll aim to arrange a credit note within five working days.

Price Promise Claim Checklist & Conditions

These notes and conditions supplement the main details of our Price Promise. The “comparable products and/or services of the same quality, supplied on the same basis” referred to in our Price Promise includes the requirements that:

• the products and/or services must at the very least:
  • be of at least the same quality;
  • have the same availability as ours (or in the case of products/services already supplied, be available for guaranteed delivery within five working days);
  • be covered by a guarantee that is at least as comprehensive as ours and lasting for at least the same period;
  • be supplied on the same basis and in the same manner (e.g. surveyed, recommended, supplied, delivered and fitted);
  • where applicable, include the cost of disposal of any old equipment, extinguishant, and/or component parts (as applicable); and
  • not have any hidden costs or additional ongoing costs (e.g. a requirement for more expensive servicing and/or parts); and
• to even come close to matching our rigorous standards, the alternative supplier must:
  • have certification from a UKAS-accredited independent third party to BS EN ISO 9001:2000 that covers all items appearing on the invoice in question;
  • carry Public & Product Liability and Professional Indemnity Insurance cover that is at least as comprehensive and to the same or greater value than ours (our insurance details can be found here);
  • in the case of fire extinguisher products and services:
    • be BAFE certified as having complied with SP101 and ST104 and BAFE registered for "the Maintenance of Portable Fire Extinguishers";
    • be a full member of an applicable trade association requiring independent UKAS-accredited third party certification as a condition of membership (e.g. FIA or IFEDA membership); and
    • the above BS EN ISO 9001:2000 certification must be certified to be in accordance with BAFE scheme SP101 for the "sale and servicing of fire extinguishers";
  • in the case of fire risk assessment products and services:
    • be members of the IFE;
    • conduct the risk assessment in accordance with BSI's PAS 79:2007 Fire Risk Assessment - Guidance and a Recommended Methodology; and
    • the service must be conducted by consultants that at least match ours for accreditation, qualifications and experience.
  • in the case of fire alarm and/or emergency lighting products and services:
    • be full members of the trade associations FIA (formerly BFPSA, FETA and the FIC);
    • have NICEIC registration;
    • CHAS accreditation; and
    • and membership of Construction Line.

This Price Promise relates only to prices exclusive of VAT and does not effect your statutory rights.

In order to claim under our Price Promise, you must supply to us clear documentary evidence of all of the above points (including all terms and conditions relating to any competitive quote) within fourteen days of receiving or agreeing to the product/service. Only one claim is permitted in connection with any given product/service.